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Help - Payments |
Fri, 5-Dec 11:11PM |
Frequently Asked Questions
| Question. |
How do I get NZP's bank account
number? |
| Answer. |
It's available via the "fee payment" page.
CLICK HERE to choose
your payment plan and get details on how to pay directly into our account. |
| Question. |
How do I get NZP's postal address? |
| Answer. |
It's available via the "fee payment" page.
CLICK HERE to choose
your payment plan and get details on how to post your payment to us. |
| Question. |
Can I post you cash instead of
a cheque? |
| Answer. |
Yes. Follow the same instructions given for cheque
payments.
BE CAREFUL! Ensure your envelope is well sealed - some postal workers have
been known to steal cash out of envelopes.
CLICK HERE to choose
your payment plan and get details on how to post your payment to us. |
| Question. |
What are "subscription
renewals" ? |
| Answer. |
Your first fee payment is known as an "initial"
subscription, and all subsequent fee payments are known as "renewals".
We occasionally run specials on renewals. |
| Question. |
Is it safe to pay by credit
card, and how safe is it? |
| Answer. |
100% safe.
We use a secure connection (SSL) to pass information to the credit card
company to process transactions. We don't store credit card numbers
for any longer than a few minutes.
For a more technical overview, read our security
policy. |
| Question. |
Do you automatically deduct payments from credit cards every month? |
| Answer. |
No. |
| Question. |
What will my payment show up as on my credit card statement? |
| Answer. |
"NZP Ltd" will show on your statement |
| Question. |
If I pay by Internet Banking, what will my payment show up as on my
statement? |
| Answer. |
It's up to you. When you make a bill payment you can
specify your own reference details;
this is what will show up on your statement |
| Question. |
How long does it take to receive full
access? |
| Answer. |
| Method of payment |
Delay |
| Credit Card |
No
delay, immediate access |
| Depositing cash directly into our account at an ASB Branch |
Up to 8 hours |
| Depositing cash into our account using Internet
Banking |
Up to 3 working days |
| Posting a cheque or cash to our post box |
Up to 5 working days |
(See below for further details) |
| Question. |
How long does it take to be fully enabled if I pay by Internet Banking? |
| Answer. |
It can take anywhere up to 3 working days for your payment
to be received.
This delay is because of the banking system, not us. We check
for new fee payments several times each day. |
| Question. |
How long does it take to be fully enabled if I pay by Depositing the money at an ASB Branch? |
| Answer. |
Normally, this kind of payment is processed immediately.
We check
for new fee payments several times each day, so you should receive a
receipt soon after.. |
| Question. |
How long does it take to be fully enabled if I pay by Credit
Card? |
| Answer. |
No delay. You get instant access. |
| Question. |
How long does it take to be fully enabled if I pay by Cheque? |
| Answer. |
It can take anywhere up to 5 working days for your payment
to be received by mail and cleared by the bank. This delay is because of the
postal and banking system, not us. We check our post box
every 2nd day. |
| Question. |
Why can't I pay by American
Express? |
| Answer. |
The NZ division of AMEX claim that they do not support
Internet payments for websites that are of an "adult
nature". If you have a complaint about this decision, complain
to them (not us). |
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