Frequently Asked Questions

Question. How do I get NZP's bank account number?
Answer. We will provide bank account details when you select the Gold plan that you desire
 
Question. How do I get NZP's postal address?
Answer. We will provide postal address details when you select the Gold plan that you desire
 
Question. Can I post you cash instead of a cheque?
Answer. Yes.
 
Question. What are "renewals" ?
Answer. Your first fee payment is known as an "initial" subscription, and all subsequent fee payments are known as "renewals".  We occasionally run specials on renewals.
 
Question. Is it safe to pay by credit card, and how safe is it?
Answer. 100% safe.
We interface with DPS via payment express, which is a respected and trusted method for card payments. Their service uses very secure protocols.
 
Question. Do you automatically deduct payments from credit cards every month?
Answer. No.
 
Question. What will my payment show up as on my credit card statement?
Answer. "NZP Ltd" will show on your statement
 
Question. If I pay by Internet Banking, what will my payment show up as on my statement?
Answer. It's up to you.  When you make a bill payment, you only have to provide the bank account number, the amount to pay, and the reference number (that we will give to you). Nothing else will appear on your statement
 
Question. How long does it take to receive full access?
Answer.
Method of payment Delay
Credit Card No delay, immediate access
Depositing cash directly into our account at an ASB Branch 1 to 8 hours
Depositing cash into our account using Internet Banking 1 to 3 working days
Posting a cheque or cash to our post box 3 to 5 working days

(See below for further details)

 
Question. How long does it take to be fully enabled if I pay by Internet Banking?
Answer. It can take anywhere between 1 to 3 working days for your payment to be received.  
This delay is because of the banking system, not us.  We check for new fee payments several times each day.
 
Question. How long does it take to be fully enabled if I pay by Depositing the money at an ASB Branch?
Answer. Normally, this kind of payment is processed at the bank immediately.
We check for new gold payments several times each day, so you should receive a receipt soon after.
 
Question. How long does it take to be fully enabled if I pay by Credit Card?
Answer. No delay.  You get instant gold.
 
Question. How long does it take to be fully enabled if I pay by Cheque?
Answer. It can take anywhere from 3 to 5 working days for your payment to be received by mail and cleared by the bank. This delay is because of the postal and banking system, not us.  We check our post box every week.
 
Question. Why can't I pay by American Express?
Answer. The NZ division of AMEX claim that they do not support Internet payments for websites that are of an "adult nature".  If you have a complaint about this decision, complain to them (not us).

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