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Frequently Asked Questions
Question. How do I get NZP's bank account number?
Answer. We will provide bank account details when you select the Gold plan that you desire
Question. How do I get NZP's postal address?
Answer. We will provide postal address details when you select the Gold plan that you desire.
Can I post you cash instead of
a cheque?
Answer. Yes.
What are "renewals" ?
Answer. Your first fee payment is known as an "initial"
subscription, and any subsequent fee payments that you choose to pay are known as "renewals".
We often run special prices on renewals.
Is it safe to pay by Poli, and how safe is it?
Answer. YES, Poli Payments are safe.
Poli has been a trusted payment facilitator for over 10 years. Their service uses the highest bank grade encryption.
Poli has been a trusted payment facilitator for over 10 years. Their service uses the highest bank grade encryption.
Ratex42 independent review: Poli Payments
Do you automatically deduct payments from my account every month?
Answer. No. We never have and never will.
What will my payment show up as on my bank statement?
Answer. It depends on the method you used.
Pay by Poli: A bank account number and the poli transaction number is all that will show. If you typed any reference details with your payment, then that will show on your statement instead.
Pay by Bank transfer: It depends what details you typed into the your statement fields.
How long does it take to receive my Gold Membership?
Answer.
Pmt Method
Delay
Poli pay
No delay, immediate access
Bank transfer
Somewhere between 1 to 24 hours
By Post
3 to 5 working days
Why can't I pay by Credit card?
Answer. As of Oct 2024, all Banks and credit card (and debit card) acquiring services in New Zealand have collectively
refused transactions from all online businesses that they classify as "high risk industries".
NZPersonals.com has never been high risk, and has always complied with NZ laws and regulations, but this fact didn't matter to our bank.
ASB informed us that they would only be able to continue providing us with a merchant account if we paid them $100,000NZ per year. We had to decline, because were not able to afford their price.
The following online merchants have been affected:
- Adult sites
- Dating services
- Tobacco & Vaping stores
- Travel agencies
- Online Pharmacies
- Online Gambling websites
- and a few more