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Browsers

As of 2021, new standards have been introduced which may prevent older browsers from being able to log into modern websites.
Please ensure that:
  1. You have upgraded to the latest version of your browser; and
  2. Ensure that your operating system (Windows/Mac/Linux) has all the latest updates installed

 

How to clear your browser's stored files

Sometimes your browser will store files and then refuses to request updates from our server. This can cause some strange results when clicking round the site. For example, you may end up being asked to login while you're already logged in or it might log you out without warning. Other times, when you click on things you don't get the response you expected, you get strange errors instead

 

Here are some solutions for the most common browsers...

 

Chrome Solution:

  1. Log off. If you are logged into NZP on any other Tab or Window, please ensure they are also logged off.
    If you don't do this step, the issue may not be resolved problerly.
  2. Follow these instructions:
    • Tap the at the top of the browser window, select "History",
    • tap "Clear browsing data",
    • For "time range" select "All time"
    • Tick "Cached images and files", all other options should be unticked
    • Tap the Clear data button.
    • This might take a minute or so to complete fully.
  3. Lastly, log into NZP again, the problem should be gone now.

Microsoft Edge solution:

  1. Log off. If you are logged into NZP on any other Tab or Window, please ensure they are also logged off.
    If you don't do this step, the issue may not be resolved problerly.
  2. Follow these instructions:
    • Tap the button at the top of the browser window, and select "History",
    • Then click the button and select "Clear browsing data",
    • For "time range" select "All time"
    • Tick "Cached images and files", all other options should be unticked
    • Tap the Clear now button.
    • This might take a minute or so to complete fully.
  3. Lastly, log into NZP again, the problem should be gone now.

Firefox solution:

  1. Log off. If you are logged into NZP on any other Tab or Window, please ensure they are also logged off.
    If you don't do this step, the issue may not be resolved problerly.
  2. Follow these instructions:
    • Tap the hamburger button at the top of the browser window, and select "History",
    • Then select "Clear recent history",
    • For "time range" select "Everything"
    • Tick "Cache", all other options should be unticked
    • Tap the OK button.
    • This might take a minute or so to complete fully.
  3. Lastly, log into NZP again, the problem should be gone now.

Safari solution:

  1. Log off. If you are logged into NZP on any other Tab or Window, please ensure they are also logged off.
    If you don't do this step, the issue may not be resolved problerly.
  2. Follow these instructions:
    • Click the Safari menu (Mac) or the Edit menu (Windows),
    • Select "Empty Cache",
    • Click Empty
    • This might take a minute or so to complete fully.
  3. Lastly, log into NZP again, the problem should be gone now.

Another solution

If you found that the above solution didn't completely work for you, you could try the following
At the top of your browser, look for nzpersonals.com/ and click/tap the padlock symbol.
If the browser has detected any unresolved issues, it may be reported here. Otherwise...
You could select "site settings" and hit the Reset permissions button.
You could select "cookies" and hit the Remove button. Note: This will log you off!

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