General Problems

Question. Why aren't NZPersonals replying to my emails?
Answer. If we haven't replied to your enquiry within 24 hours, there are four possible reasons...
  1. Are you using Hotmail, Yahoo, or AOL as your mail provider?
    These are all very unreliable services - we cannot guarantee that you will receive any of our emails.  Sometimes email gets through, sometimes it doesn't.  
    Solution: Try opening an email account with gmail.com (this is Google's email solution and is far more reliable)
    Once you've set up a gmail account, email us with your enquiry (from your new email account).
     
  2. Are emails being blocked by your mail provider?
    If you (or your mail provider) have some kind of anti-spam protection, check that you aren't blocking our emails.  Also check your "spam" or "trash" folder, our emails may be ending up in there.
    If your email provider is using "Mail Marshal", our emails won't reach you.
    Solution: Try opening an email account with gmail.com (this is Google's email solution and is far more reliable)
    Once you've set up a gmail account, email us with your enquiry (from your new email account).
     
  3. Is your inbox full ?
    Some Email providers impose limits on the number of emails that you can store in your inbox.  Check that you haven't exceeded your allocated space. 
    Solution: Try deleting older messages, or try opening a new email account with gmail.com (this is Google's email solution and is far more reliable) - you get 2Gb of storage allocated to you.  Once you've set up a gmail account, email us with your enquiry (from your new email account).
     
  4. Was your enquiry something that our Help Section can answer?
    Enquiries about "payments", "closing your account", "problems logging in", "attaching pictures", "making changes to your account", or other general usage issues will not be answered.
    We have a comprehensive help section that already contains questions and answers, and solutions to known problems.  We prefer that you read the appropriate help page that pertains to your problem/enquiry.  Only email us if our solution(s) or answers don't solve your problem.

 

 

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