Email Problems

Read the message that we sent you (titled "YOUR EMAIL ADDRESS IS INVALID") - it tells you what the problem was (at the bottom of the message) and how to fix the problem (near the bottom of the message). Please follow the instructions given in this message before trying anything else.

Alternatively, the instructions are also provided on our "home" page (log on, and click "home").

Overview of the instructions...

1. Click through to the [home] page - you'll see a warning about your email address.
2. Check that your email address is correctly typed.
3. Click the link to change or reset your email address (even if you know that your email address is working).
4. NZPersonals will shoot an email off to you within a few mins to check that your address is working, check your email. If you see this email show up, open it and click the confirmation link.
5. This will take you back to NZPersonals.  If the problem persists, try logging off and logging on again. 

Reasons for getting this message...

• Your mail service reported that your inbox was full and couldn't accept any more emails; or
• Your mail service may have been offline (or down) for an extended length of time; or
• Your email account was closed by your mail service; or
• There was no such account at the mail service (check the spelling of your email address and correct it if necessary); or
• There was no such mail service (check the spelling of your email address and correct it if necessary)

Check list...

1. Are you using Hotmail, Yahoo, or AOL as your mail provider?
   These are all very unreliable services - we cannot guarantee that you will receive any of our emails.  Sometimes email gets through, sometimes it doesn't.  
   Solution: Try opening an email account with gmail.com (this is Google's email solution and is far more reliable)
   Once you've set up a gmail account, email us with your enquiry (from your new email account).
    
2. Are emails being blocked by your mail provider?
   If you (or your mail provider) have some kind of anti-spam protection, check that you aren't blocking our emails.  Also check your "spam" or "trash" folder, our emails may be ending up in there.
   If your email provider is using "Mail Marshal", our emails won't reach you.
   Solution: Try opening an email account with gmail.com (this is Google's email solution and is far more reliable)
   Once you've set up a gmail account, email us with your enquiry (from your new email account).
    
3. Is your inbox full ?
   Some Email providers impose limits on the number of emails that you can store in your inbox.  Check that you haven't exceeded your allocated space. 
   Solution: Try deleting older messages, or try opening a new email account with gmail.com (this is Google's email solution and is far more reliable) - you get 2Gb of storage allocated to you.  Once you've set up a gmail account, email us with your enquiry (from your new email account).