Email Problem

Question. You received a message saying "YOUR EMAIL ADDRESS IS INVALID"
INSTRUCTIONS ON HOW TO FIX THIS...
Answer. 1. DON'T email NZP about this
Run through the following suggestions and read through the checklist below.
Only contact us if none of the following resolves your problem.

2. READ the message we sent you (titled "YOUR EMAIL ADDRESS IS INVALID")
It tells you exactly what the problem was, it will be one of three problems...

  • Your email inbox is full (or over quota); or
  • A mailbox doesn't exist at the address you gave; or
  • Your email provider is rejecting emails from NZPersonals.

3. FOLLOW this procedure to fix it...

If your email inbox is full (or over quota), do the following...
(Must be done in this order)

  1. Log in to your email account () and clear out (delete) old messages to free up some space.
  2. Click here to reset your NZPersonals account and request a new confirmation email.  An email will be sent to you that you must open and inside the email is a confirmation link that you must click.
  3. That's all.

If you're getting "A mailbox doesn't exist at the address you gave", do the following...
(Must be done in this order)

  1. This is the email address that you supplied when you joined:
    Check the spelling, and make sure it is typed correctly.  If you have mistyped your email address, then go to step 3. 
  2. If your email account was closed, then do one of the following: 1) reopen your old email account; or 2) open a new email account (we recommend that you use Google for email (gmail.com) because they are more reliable than Hotmail or Yahoo).  Warning: if you do decide to use Hotmail or Yahoo, you may not get any of our emails.
  3. Click here to change your email setting and request a new confirmation email. An email will be sent to you that you must open and inside the email is a confirmation link that you must click.
  4. That's all. 

If your email provider is rejecting emails from NZPersonals, do the following...

  1. Change email providers or change your email antispam settings.  We recommend that you use Google for email (gmail.com) because they are more reliable than Hotmail or Yahoo.  Warning: if you do decide to use Hotmail or Yahoo, you may not get any of our emails.
  2. Click here to change your email setting and request a new confirmation email. An email will be sent to you that you must open and inside the email is a confirmation link that you must click.
  3. That's all. 

 


Alternatively, the instructions are also provided on our "home" page (log on, and click "home").

Click here for more help on this problem

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