Problems logging in

Why am I being asked to log in over and over again?

It is very very very rare that this problem will be traced to our server. The problem is with your computer.

First...
Check you are typing your name & password correctly. If you need a reminder of your login details, click here.

Second...
Have you travelled to another country since you signed up?
Contact us, we may be able to help you with your access problem.

Third...
If the problem persists... Go to the NZPersonals home page, type your name/password and hit [log on], then "read" the home page after logging in - the home page may be trying to tell you that there is a problem.

The three common reasons why you can't log in are...

You have disabled cookies
Check and reset your cookie settings and other settings...
Click here to check your cookie settings.

Your security settings are too tight
Check and reset your security settings...
Click here to check your security settings.

Your account has been closed or deleted
Two possibilities...
3.1. You have previously unsubscribed from this service.
3.2. We have closed your account. Contact us to check.

If none of the above work and you have previously been able to log on without problems...
1. Think about what you have installed or changed on your computer directly before this problem started. Try uninstalling or undoing the changes and see if the problem goes away.
2. Try running a virus check on your computer.
3. Try running a spyware/scumware check on your computer. Two good anti-spyware programs are: "SpyBot Search & Destroy" and "Lavasoft's Adaware".

Other things to check...

Your "firewall" and/or "anti-virus" settings might be blocking cookies or blocking scripts.
Cookies and scripts are essential for smooth browsing on the Internet - we suggest you never disable these things.

Final Suggestions...

Try restarting your computer.
Try closing all browser windows and reopen nzpersonals.
If all else fails, try accessing nzpersonals using a different browser or different computer.
Other browsers available are: Mozilla & Firefox they are 100% free to download and use.

If you need help from NZPersonals, click on "Contact NZP", and please ensure that you provide the following details (so that we can help you work it out).

What page are you logging in from?
What name/password are you providing?
What happens after you've typed your name/password and hit the [log on] button?